Returns & Exchanges
At Poke Swiss, we want you to be completely satisfied with your fashion choices, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our goal is to ensure your shopping experience is as seamless and stylish as our collections.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the original, unworn garments with all tags attached back into their original packaging to ensure they are protected during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via the portal and securely fix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing